Return Policy

Cancellation Policy:

We understand that circumstances may change, and we gladly accept order cancellations. If your package has not yet been shipped, a full refund will be processed within 48 hours of your cancellation request. However, if the package has already been shipped, we kindly request that you refuse the package upon delivery.

Return and Refund Policy:

At CleanSwimZone, customer satisfaction remains our utmost priority. In the event that you do not receive our product or receive damaged chlorine tablets, please reach out to us at cleanswimzone@gmail.com.

Upon receipt of your refund request, it will be promptly processed within 48 hours. The refund will be automatically credited to your credit card or original payment method within a specific number of days, in accordance with your bank or credit card company's policies.

If you have not received your refund within the expected timeframe, we recommend verifying your bank account once more. Sometimes, it may take some time for the refund to be officially posted.

If the refund has not yet appeared in your account, we suggest contacting your credit card company or bank to inquire about any potential processing delays, as there is typically a standard processing time involved.

Should you have diligently followed these steps and still have not received your refund, please do not hesitate to contact us at cleanswimzone@gmail.com. We are here to assist you and ensure your complete satisfaction with our products and services.